Loyalty Connect 2025: Watch on-demand sessions

Why loyalty has never been more urgent

In 2025, loyalty isn’t a nice-to-have — it’s survival. If customers aren’t choosing your program, they’re choosing your competitors’. Our panel of loyalty experts and leading ecommerce brands discussed why loyalty is mission-critical this year and how to stay ahead.

Keynote: Why being a loyalty laggard in 2025 is more dangerous than ever

If shoppers aren’t joining your program, they’re joining your competitor’s, and they won’t come back. Discover why now is the time to lead on loyalty, or risk being left behind.

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Loyalty league: Inside the world’s best loyalty programs

This session breaks down the proven strategies big brands are using and shows you how to apply them to your store.

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Loyalty in action: 2 brands, 2 stages of the loyalty journey

Two top brands compare notes after one year (Nanso) and three years (Au Vodka), to see what fundamentals power growth and what iterations take loyalty to the next level.

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Why loyalty is vital for fashion & beauty growth in 2025

Beauty and fashion brands face rising costs, changing algorithms, and ever-higher expectations in 2025. What keeps them growing? Loyal customers. Discover how to drive sustainable retention and long-term brand love in the industries where loyalty matters most.

Keynote: Why loyalty is vital for fashion & beauty growth in 2025

In saturated markets loyalty and community are your strongest anchors. We reveal how leading brands build emotional connections that drive lasting growth.

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Expert panel: What sets top fashion & beauty loyalty programs apart?

Hear from industry and agency experts as they reveal the loyalty revenue benchmark for fashion and beauty and how your brand can hit it faster.

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Brand Spotlight: Never Fully Dressed

Leading apparel brand Never Fully Dressed shares the secrets behind its hyper-successful loyalty program, which powers 20% of the brand’s revenue and sees loyal members have a 4.3x higher customer lifetime value.

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The future of retention

Retention is the new growth. On the final day, get an exclusive look at what’s ahead for the LoyaltyLion platform and learn how leading brands are preparing their retention strategies for the challenges of 2025 and beyond.

Research: What do customers really want from loyalty?

New research reveals exactly what today’s shoppers expect, and how you can meet those needs fast. Get expert tips and a decision tree to boost enrollments in weeks.

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Inside LoyaltyLion: What’s coming next

Discover the upcoming features designed to meet fast-growth brands’ biggest loyalty challenges—and get ahead of the market shifts shaping 2025.

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Expert panel: Retention insights from the tech partners behind top brands

Get expert tips, common pitfalls, and proven tactics—short and long term—that drive retention and revenue growth across thousands of ecommerce stores

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