Using LoyaltyLion and Gorgias together allows you to increase profits by solving problems with loyalty points, not cash.

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Gorgias

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Gorgias loyalty program software integration

Why LoyaltyLion and Gorgias?

Gorgias is the omnichannel helpdesk designed specifically for Shopify stores. Use LoyaltyLion and Gorgias together to elevate your customer service by using your customer’s loyalty data to enrich your responses.

With the LoyaltyLion x Gorgias integration, you can rely on cost-effective acquisitions, greater conversion rates, open and honest feedback loop, higher lifetime value and deeper brand loyalty.

Empowered support makes a big difference to retention

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118%

higher AOV from members over non- members, making retention more valuable

40%

of tickets can be automated

195%

higher spend from VIP customers you’ve identified

750+

merchants already actively increasing profits with our LoyaltyLion x Gorgias integration

Easily identify VIP customers and manage loyalty inside Gorgias

By integrating Gorgias with LoyaltyLion, you can access your customer’s loyalty data and identify their individual buying and engagement patterns.

Use points balance and past purchase information to personalize your helpdesk responses, leaving your customers feeling valued and more likely to return to shop with you.

Effortless referrals and customer value snapshot

Referrals are an invaluable and cost-effective source of new customers.

In fact, 55% of shoppers are motivated to refer after excellent service. Follow up with referral offers and reduce your customer acquisition cost further.

Use LoyaltyLion and Gorgias together to encourage your engaged (and happy!) customers to refer your store to a friend or family member. Access your customer’s unique referral URL directly in Gorgias and include it in your helpdesk responses.

Referred customers have a 16% higher lifetime value than non-referred customers, so make sure to incentivize customers with loyalty points for every successful referral.

Proven results: Getting the most out of the peak season

Baseballism, an MLB apparel seller, took action to improve their average order value after recognizing the significance of the peak period in their sales cycle. Using LoyaltyLion features, they incentivized fast action from shoppers throughout the build-up to, and during, Q4 – resulting in 12% growth in average order value year on year.

This new strategy has created an average order value that’s peaked 218% above 2021’s average – quite the home run for Baseballism.